In a down economy, do we isolate or build community?

This is the central question for all of us in the next few months.

We face this choice as communities and nations.

Each year the World Economic Forum brings together business, political and other leaders for a late January conference in Davos, Switzerland.  The 2009 forum’s website has webcasts of the various sessions which can be downloaded.   More about the forum in another post in which I’ll share some of the sessions I found particularly interesting.

One of the themes which emerged from the Forum this year is concern that in the face of the global downturn there will be a rise of economic nationalism and protectionism.  The evidence that free trade grows the global economy is now pretty clear.  While there may be winners and losers for a period of time, the expansion of the global economy provides opportunities for all parts of the world to improve the standard of living of their people.  This has been called the virtuous cycle.  Expansion in ever widening circles as we open ourselves to the greater interdependence of a global economy.

It follows then, that when free trade is restricted, global growth slows making it harder and harder for any part of the world to enjoy a better life.  This vicious cycle spirals inward in ever decreasing circles of less and less for everyone.

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A friend in a hard time . . . is a friend for a long time

Times of hardship are when we form some of our deepest, longest lasting relationships.  When we are feeling vulnerable we are open in different ways than when we’re secure and our defenses are up.  In change management terms, hard times can “unfreeze” us – open us to change.

And with change comes opportunity for those who see it.  Now is exactly the time to build deeper relationships with your current customers.  Go to them – before they come to you.  Ask them what you can do to help them with the pressures they are feeling in this downturn.  Just asking may well set you apart from many of your competitors.

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Develop a Local Brand

There are a set of roles which are focused on developing the relationships between two or more organizations.  People with these roles go by titles such as:

Account Manager      Alliance Manager

Client Services Director

Department Liaison      Partner Manager

Business Development Manager

Point of Contact       Channel Manager

With any of these roles, sustainable success is rooted in alignment.  Developing a local brand can help align organizations more quickly and deeply.  “Local” in this case isn’t about geography.  It’s about the subset of your total organization which is relevant to the relationship.  Local might be people in 50 countries all working together to provide an integrated service.

A local brand is rooted in a clear understanding of the real strengths and weaknesses of your organization as it faces off with the organization you’ve targeted.   It is connected to the big brand of your company – the one developed by the marketing geniuses at corporate and costing millions of dollars.  But is adapted for what is relevant for the scope of relationships you’ve targeted for development.

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